All orders can be cancelled until they are shipped. Once the packing and shipping process has started, it cannot be cancelled.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at customer@jupenova.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about the return, you can contact us at any time at customer@jupenova.com.
Our return address is:
C/O 13725 Pipeline Ave,Chino,CA,91710
Important: Before returning any items, please contact our customer service team to obtain a Return Merchandise Authorization (RMA). Returns without an RMA will not be accepted.
* Please note: Return shipping costs must be paid by the customer.
Please check your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so we can investigate and resolve the issue.
Certain types of items cannot be returned, such as perishables (e.g. groceries, flowers or plants), customized products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your particular item.
Unfortunately, we cannot accept returns of sale items or gift cards.
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Note that it may take 7-14 business days for your bank or credit card company to process and issue a refund.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-14 business days of receipt of the return or cancellation request.
If you have not received a refund, you can take the following steps:
If you've done all of this and still haven't received your refund, please contact us at customer@jupenova.com.
To return your product, you should send your product to customer@jupenova.com. Email us with your order number for more information.
